Communication is more crucial than ever in the corporate sector. Whether your company is huge or tiny, whether it works online or in person, you must communicate effectively with your stakeholders.
Every savvy organization has a multi-channel communication strategy, but despite the importance of emails and instant messaging applications, the phone is still as crucial as ever. That is why it is critical to understand what a business phone system is and how to choose the best one for you.
What You Should Look for in a Business Phone System
Choosing a Business phone system is not the same as selecting a phone for home or personal usage. When shopping for a big, medium, or small company phone system, you’ll come across many alternatives and operating systems, so it’s essential to know precisely what you’re looking for. Here are a few examples of common traits that may be significant to you:
- Several lines
- Call forwarding to several destinations
- Answering machines
- Call queuing system while on hold
- Services for conference calls
- Support for wired and wireless headsets
Finding the proper phone system for your company will allow you to receive the features you want reasonably priced. That is why it is essential to analyze your phone system alternatives thoroughly. While there are various systems on the market, there are three primary operating systems to choose from PBX, KSU, and VoIP. Don’t worry about the acronyms; we’ll explain each one briefly and assist you in making the best decision.
Exchange of Private Branch Offices
Many small and medium-sized businesses employ Private Branch Exchange phone systems (abbreviated PBX). Its origins may be traced back to the early corporate phone systems of the 1980s, but the internet has changed PBX in recent years, making it available as a Cloud-hosted option.
Modern PBX systems have done away with cables, making the workplace safer and less crowded. Its centralized design allows for many calls to be completed and received inside the organization, and it also has an uninterruptible power supply, making it an ideal choice for reliability.
Key System Units
Key System Units, or KSU, are the most basic of the three primary corporate phone system alternatives. This makes it especially ideal for small organizations or those on a short budget, although it does mean that it lacks specific, more complex capabilities.
It operates through a central switching unit, the KSU, which selects which line each call will be routed through. While it is dependable, it lacks flexibility and is inappropriate for a company with many employees or a company trying to expand quickly. However, its significant advantage may be the low cost for small firms that come under its reach.
Protocol for Voice over Internet Protocol
Voice over Internet Protocol, abbreviated as VoIP, is the most recent of the three corporate phone systems under consideration today. It’s growing in popularity across the United States and abroad; according to Persistent Industry Research, the VoIP market will be valued at $194.5 billion by 2024.
A VoIP phone system is both powerful and inexpensive since it uses cutting-edge Cloud technology. Adopting a VoIP phone system is typically less expensive than a hosted PBX system, and it is significantly more versatile and feature-rich than a KSU solution.
VoIP business phone systems provide several advantages to both you and your clients. They provide excellent call quality 24 hours a day, seven days a week, so you won’t have to worry about line interference or calls dropping out. The data utilized for the rings are likewise encrypted, so you won’t have to worry about security.
Another key benefit of a high-quality VoIP phone system for your organization is its speed. Calls may be routed swiftly and effectively, reducing wait times, which can be a significant source of frustration for consumers of all types.
Making Your Business Communication Capability Future-Proof
If the recent year has taught us anything, it is that you can never be sure of what lies ahead in business or life. More people have had to work from home in recent months. According to official figures, the number of individuals working from home increased from 17 percent in 2010 to 44 percent in 2020, a shift that the most adaptable organizations were better prepared to handle.
Flexibility is essential when it comes to future-proofing your organization, including in your corporate communication solution. Choosing the right business phone system will help your organization prepare for whatever the future holds. Installing a VoIP phone system at your business premises allows you to increase the number of lines quickly. It also adds dial-in number functionality, making conference calls more accessible. This is becoming an increasingly crucial aspect to consider when purchasing your next business phone system.
Installing the correct company phone system will change how you connect with coworkers, customers, and future customers. Many enterprises are implementing VoIP phone systems to improve dependability, speed, flexibility, and security, and it’s one of the most popular.